Current turn around is 4 working days, please allow this time before contacting regarding collection

FAQ'S

I Am Thinking Of Placing An Order. Can You Tell Me How Long They Take To Arrive?

Orders are processed on Monday’s and Thursday’s, and posted on Tuesday’s and Friday’s. if there is ever any delay then you will be contacted, or there will be a message put out on our Facebook page and group.

 What Is An Open box??
Click HERE to read our open box info

How do I use a wax melt?

Our wax melts should be used in a melt warmer. Just place the melt or a piece of it in the top of the warmer. If you are using a conventional warmer, you will need to place an unscented tea light in the bottom of the warmer. If it is an electric warmer, simply plug it in and turn on.

 

How Do I Remove The Wax From My Wax Warmer?

We like to remove our wax from our warmers by lighting a fresh tealight and waiting for the wax to all be melted, and pop a few cotton wool pads in and soak up the wax then bin the pads. 

What is Clp?

The CLP Regulation is a European Union regulation from 2008, which aligns the European Union system of classification, labelling and packaging of chemical substances and mixtures to the Globally Harmonised System

We are fully CLP Compliant and also Fully insured
 

What is your turnaround time and how long will it take to ship my order?

All of the items on the website are ready to ship only! If there are any exceptions, this will be stated in the product description.

 orders will be packed within 4 WORKING days. We only use 2nd Class Signed for postal service so the aim is 2-3 Working days. Once we hand over the parcel to Royal mail we have no control over it, but as we send it signed for, we can find out a bit more info if your parcel is ever late or lost, so do please contact us if this happens. 

We will be aiming to ship parcels every Tuesday and Friday where possible. Please note the cut off time for ordering for dispatched on these days are 1400. Any orders placed after this time will be posted on the next scheduled posting day 

 

when will "x Product "be back in stock ?
If an item is out of stock we will be working our hardest to get it back in stock asap, please note that due to oil suppliers being small business's themselves things can happen that are out of our control, if this occurs we will do our best to accommodate your requirements. 

 

whats the difference between a wax melt and a candle?

The reason the melts give off such a strong aroma is that the wax doesn't come into direct contact with the flame.
In contrast candle wax is in direct contact with the flame, which burns of much of the scent in the wax. However much of the appeal of the candles is the aesthetics.
In summary if you are looking for a scent to fill your house then Olentia wax melt is the way to go. 

 

Can I use Scentsy burners?

Our wax melts can be used on electric burners, however because they do not heat to the same temperature as tea light burners they will not throw the scent as far. It is also possible that they will turn into an type of sludge because they aren’t heated up to the full melting point. Therefore I would advise the use of a tea light burner, but electric burners are perfectly safe with our wax - it is all down to personal preference.

 What do the terms “fragrance throw”, “cold throw” and “hot throw” mean?

“Fragrance throw” is how strong the fragrance smells – therefore, “cold throw” is how the wax smells when it’s not Melting and “hot throw” is the strength of the fragrance when the melt  is melting.

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